Cancellation and Refund Policy
Last updated September 2026. This page explains how cancellations and refunds work for a PeopleVio subscription.
1. Cancelling your subscription
A company admin can request cancellation at any time by contacting our support team. Cancellation takes effect at the end of the current billing cycle — you keep full access until then.
2. Refunds
PeopleVio is billed per active employee for the billing cycle you choose — monthly or the full year upfront — so we don't provide prorated refunds for partial periods or for employees deactivated mid-cycle. Refunds are considered case-by-case where the platform was unusable due to an issue on our end during the paid period — contact support with the details.
3. Data after cancellation
Your company's data remains isolated and intact for a reasonable grace period after cancellation, in case you choose to reactivate. Export requests for employee, payroll, or attendance records can be made before or during that window.
4. Contact us
To cancel a subscription or ask about a refund, email [email protected].